Angel 8 Wings Marketplace —

Return & Refund Policy

Angel 8 Wings Marketplace wants every customer to have a fair and straightforward return experience. Unless otherwise stated on the product listing, eligible items may be returned within 30 days of delivery.

All return requests must first be submitted to Angel 8 Wings Marketplace for review and authorization. Do not return an item directly to a manufacturer, supplier, affiliate, fulfillment partner, or other third party unless Angel 8 Wings Marketplace provides those return instructions.

Angel 8 reviews return requests to verify eligibility and coordinates approved returns with the appropriate fulfillment partner when necessary. Depending on the product, the approved return destination may be an Angel 8 facility or an authorized supplier or fulfillment facility.

Return Eligibility

Returned merchandise should generally be in its original condition and include the original parts, accessories, manuals, packaging, and other materials supplied with the product when applicable.

Certain products may be non-returnable or may have different return requirements because of their type, condition, customization, health or hygiene considerations, or supplier restrictions. Any product-specific return conditions disclosed on the product page also apply.

Products supplied or fulfilled by third parties may be subject to additional supplier requirements. However, customers should contact Angel 8 Wings Marketplace first so we can review the request and provide the correct return instructions.

Refunds

Approved refunds are generally issued after the returned merchandise has been received, verified, and inspected. Processing and transportation times vary, particularly when merchandise must be returned to a third-party fulfillment facility.

Once Angel 8 approves and issues a refund, additional processing time may be required by your bank, credit-card company, PayPal, Stripe, or other applicable payment provider before the funds become available.

Shipping charges, return-shipping costs, restocking fees, or partial-refund adjustments may apply when disclosed by the applicable product or supplier policy and permitted by law.

Replacements & Exchanges

When a replacement or exchange is available, Angel 8 Wings Marketplace will provide the applicable instructions. Customers should not ship the original merchandise until return authorization and instructions have been provided.

If a replacement or refund is provided before the original merchandise is received, the customer remains responsible for returning the merchandise as instructed. Failure to return the correct merchandise, or returning merchandise that does not meet the approved return conditions, may result in the replacement or refund being reversed where permitted by law.

Incorrect or Unintended Returns

Please carefully verify the merchandise included in your return package. Angel 8 Wings Marketplace cannot guarantee recovery, storage, or return of personal property or merchandise mistakenly included in a return shipment.

Return Verification & Fraud Prevention

Angel 8 Wings Marketplace reserves the right to review returns for suspected fraud, abuse, incorrect merchandise, missing components, or discrepancies between the return request and the merchandise received.

Where reasonably necessary and permitted by law, additional information may be requested to verify a return or protect against fraud. Personal information will be handled in accordance with the Angel 8 Organization Privacy & Cookies Policy.

Starting a Return

Contact Angel 8 Wings Marketplace before sending anything back. Once your request is reviewed and approved, we will provide the appropriate return instructions and, when applicable, the authorized return destination.

Do not mail merchandise to Angel 8's office or to a supplier unless your return authorization specifically instructs you to do so.

Angel 8 Wings Marketplace
Angel 8 Organization — In the Name of Christ
synergy@angel8.org
540-447-3215

Non-Returnable Items

Certain products may not be eligible for return because of their condition, customization, health or safety requirements, digital format, or supplier restrictions.

Unless otherwise required by law, the following types of items may be non-returnable:

Downloadable software or digital products after delivery or access
Opened software, digital codes, or subscription-based products after activation
Customized or personalized products
Gift cards
Hazardous materials or products containing flammable liquids or gases
Live insects or other live goods
Certain health, personal-care, hygiene, or intimate-use products after opening
Grocery, food, or other perishable products
Products missing required serial numbers, UPCs, labels, or identifying information
Certain jewelry or collectible items when supplier restrictions apply
Items that cannot legally or safely be returned by standard shipping methods
Products specifically marked Final Sale or Non-Returnable on the product page

Some third-party suppliers may have additional non-returnable categories. Customers should contact Angel 8 Wings Marketplace first before attempting to return any product.

Gift Cards

Angel 8 Wings Marketplace gift cards never expire.

Gift cards are generally non-refundable and cannot be redeemed for cash except where required by law.

Services and Special Work

Electrical services, trade work, custom work, labor, or materials purchased for a specific service project may be subject to separate service terms and may be non-refundable once work has begun or materials have been specially ordered.

Manufacturer Warranties

Certain products may include a manufacturer warranty.

Customers should still contact Angel 8 Wings Marketplace first regarding returns purchased through our Marketplace. When appropriate, we may direct the customer to the manufacturer or authorized warranty provider for warranty service.

Refund Processing Times

Once Angel 8 Wings Marketplace approves and issues a refund, your financial institution or payment provider may require additional time to make the funds available.

Typical processing times may include:

Credit or debit card: usually several business days
PayPal: subject to PayPal processing times
Gift card credit: typically faster once issued
Buy-now-pay-later or installment payments: subject to the applicable payment provider

Exact timing depends on the payment method, bank, card issuer, or payment provider.

Partial Refunds

A partial refund may apply when returned merchandise:

shows signs of customer use or damage
is missing parts, accessories, manuals, or original components
is returned in a condition different from the approved return request
is returned after the applicable return period

Any deduction will be based on the condition of the returned merchandise, applicable supplier requirements, and permitted law.

We do not recommend publishing fixed percentage deductions such as 80%, 50%, or 0% across all products because different suppliers and product types may require different treatment.

Returning Electronic Devices

Before returning a laptop, camera, phone, tablet, or other electronic device, remove personal information, passwords, passcodes, accounts, and stored data whenever possible.

Customers are responsible for backing up and removing personal data before returning electronic equipment.

Gift Returns

Gift-return eligibility depends on how the original order was purchased and the applicable product policy.

Contact Angel 8 Wings Marketplace for instructions before returning a gift.

Third-Party Seller Issues

If there is a problem with an item supplied or fulfilled by a third party, contact Angel 8 Wings Marketplace first.

Angel 8 will review the request and coordinate with the applicable supplier, affiliate, manufacturer, or fulfillment partner when necessary.

Returns Sent by Mistake

Please make sure the correct and complete merchandise is included in your return package.

Angel 8 Wings Marketplace cannot guarantee recovery of personal property or merchandise sent by mistake.

If you believe the wrong item was sent in a return package, contact Angel 8 Wings Marketplace as soon as possible.

Angel 8 Wings Marketplace
Angel 8 Organization — In the Name of Christ
synergy@angel8.org
540-447-3215

Returns to Third-Party Sellers

Angel 8 Wings Marketplace offers products supplied or fulfilled by a variety of third-party sellers, affiliate brands, suppliers, and fulfillment partners.

Regardless of who fulfills the product, customers should begin their return request with Angel 8 Wings Marketplace.

Please do not send a return directly to a third-party seller, supplier, manufacturer, or fulfillment warehouse unless Angel 8 Wings Marketplace has reviewed your request and provided or approved the return instructions.

How Third-Party Returns Work

Eligible products generally may be returned within 30 days of delivery, unless a different return period or product-specific restriction is disclosed.

After receiving your return request, Angel 8 Wings Marketplace will:

Review the order and reason for return.
Confirm whether the merchandise is eligible for return, replacement, exchange, or refund.
Coordinate with the appropriate seller, supplier, affiliate, or fulfillment partner when necessary.
Provide you with the approved return address, shipping instructions, and return label when applicable.

Do not assume that the address shown on the original package is the correct return address.

Different products may need to be returned to different authorized facilities.

Supplier Return Requirements

Some third-party products may have additional return requirements established by the supplier or fulfillment partner. These requirements may include product-condition standards, original packaging, restocking fees, return-shipping charges, or restrictions on certain types of merchandise.

Angel 8 Wings Marketplace will explain applicable requirements when reviewing the return request.

Our goal is to make sure customers receive the correct instructions before merchandise is shipped back, reducing lost packages, rejected returns, and unnecessary expenses.

Packaging Your Return

When possible, return merchandise in its original packaging or packaging of similar size and protection.

Include all applicable parts, accessories, manuals, components, and other materials originally supplied with the product.

If an item was assembled and the return instructions require disassembly, carefully disassemble and package the merchandise before shipment.

Tracking & Proof of Return

Customers should retain the tracking number, shipping receipt, and any other proof of an authorized return until the return and refund are completed.

When Angel 8 Wings Marketplace or an authorized supplier provides a prepaid return label, customers should use that label unless instructed otherwise.

Do not refuse delivery as a substitute for requesting an authorized return, unless Angel 8 Wings Marketplace specifically instructs you to do so.

Large or Heavy Merchandise

Large, oversized, or heavy products may require special return arrangements. Return-shipping charges, freight arrangements, pickup requirements, or supplier-specific procedures may apply.

Contact Angel 8 Wings Marketplace before attempting to return oversized or heavy merchandise.

Refunds

Approved refunds are generally processed after the authorized return facility receives and verifies the merchandise.

Processing times can vary depending on the product, carrier, supplier, and fulfillment location. After a refund is issued, your financial institution or payment provider may require additional time to make the funds available.

Angel 8 Return Protection

Angel 8 Wings Marketplace reviews customer return requests and coordinates with our third-party suppliers and fulfillment partners when necessary. This gives customers one primary point of contact instead of requiring them to determine which supplier or warehouse should handle their return.

Product-specific supplier policies may still apply, but Angel 8 Wings Marketplace will help coordinate the approved return process.

Start a Return

Contact Angel 8 Wings Marketplace before returning any merchandise.

Once the return is reviewed and approved, we will provide the appropriate instructions and authorized return destination.

Angel 8 Wings Marketplace
Angel 8 Organization — In the Name of Christ
synergy@angel8.org
540-447-3215